Haus of the Dead are still open for business.
Post office runs have been limited to once per week (usually Monday afternoon), so please allow up to 7 days for your order to be dispatched.
All UK orders (including those eligible for free shipping) will be posted 1st Class and Signed For to ensure they get to you as quickly as possible. This is not a trackable service. Where a tracking number has been provided, this is for own purposes so we can see whether a package has been delivered or not. It is worth noting, however, that on the day your Post Office are due to deliver your package, you will be able to see this by entering the number here.
Unless you have chosen otherwise, all international orders (including those eligible for free shipping) will be posted with standard untracked shipping. This means you will NOT receive a tracking number, nor will we be able to track it for you unless you choose our International Tracked & Signed For option or upgrade at checkout. We cannot stress this enough. If you want it tracking, please choose tracked at checkout because we pay for the shipping option that you select.
Buyers are responsible for any customs and import taxes that may apply. These vary for different countries, so please check before ordering.
At the best of times, orders can be delayed up to 6 weeks due to issues beyond our control. Please allow an additional 2 weeks whilst countries are in lockdown. If it has been 8 weeks since you received a shipping email (and not from when you placed the order), then please send an email to email@example.com (along with your order number), so we can do our absolute best to resolve this for you.
If you're not already, please follow @hausofthedead on Instagram, as any updates will be posted on there first.
Finally, thank you so much for your patience and understanding! It means everything to us right now and we hope that you are all keeping safe.
- Lauren x