Haus of the Dead are still open for business.
Post office runs have been limited to once per week (usually Monday afternoon), so please allow up to 7 days for your order to be dispatched.
All UK orders (including those eligible for free shipping) will be posted 1st Class and Signed For to ensure they get to you as quickly as possible. This is not a trackable service. Where a tracking number is provided, this is generally for own purposes so we can see whether a package has been delivered or not. However, on the day your Post Office are due to deliver, you will be able to see this by entering the number at: https://www3.royalmail.com/track-your-item#/
Unless you have chosen otherwise, all international orders (including those eligible for free shipping) will be posted with standard shipping. This means you will not receive a tracking number, nor will we be able to track it for you unless you choose our International Tracked & Signed For option or upgrade at checkout. We cannot stress this enough. If you want it tracking, please choose tracked at checkout. It isn't fair to select standard shipping and then expect us to track your order. This is something we cannot do for you, as we pay for the shipping option that you select. You can see how fair our shipping costs are by checking them against those of Royal Mail.
At the best of times, international orders can be delayed up to 6 weeks due to issues beyond our control. Please allow an additional 2 weeks whilst countries are in lockdown. If it has been 8 weeks since you received a shipping email (not from when you placed the order), then please DM or email us your order number, so we can do our absolute best to resolve this for you.
If you're not already, please follow our Instagram page @hausofthedead, as any updates will be posted on there first. This is also the fastest and most reliable way of getting in touch.
Finally, thank you so much for your patience and understanding! It means everything to us right now and we hope that you are all keeping safe x