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FAQs

When will I receive my order?
Please click here for shipping information.

What is your jewellery made of? 
Most of our jewellery is made of stainless steel and it will be clearly listed in the description as such. For necklaces, this will include the chain and findings, as well as the pendant itself. All of our earring options are made of stainless steel.

Unless stated otherwise (i.e. sterling silver), the rest of our jewellery is costume and is therefore made of silver plated alloys. If you allergic to zinc, brass, nickel or copper, then we recommend choosing our stainless steel jewellery.

How can I take care of my jewellery?
Please remove your jewellery when you wash your hands, shower or bathe and avoid contact with harsh chemicals (such as soap, lotion and chlorine) as these can all cause damage to the jewellery. If possible, store your jewellery in the box or pouch provided and keep them shiny by using a polishing cloth. Polishing cloths are a great way of removing tarnish from silver plated jewellery.
 
Will your rings turn my skin green? 
When rings turns your skin green, it's either because of a chemical reaction between the acids in your skin and the metal of the ring, or because of a reaction with another substance on your skin, such as lotion, and the metal of the ring. The colour is not harmful, though if you experience a rash or other sensitivities, then you should stop wearing the jewellery. To prevent staining of the skin, you can coat the inside of the ring with clear nail polish. If this still concerns you, then we would suggest choosing our Stainless Steel rings, as thers are the least likely to stain your skin. Even Sterling Silver can stain your skin black because of the reactions outlined above. This is not a fault with the jewellery and refunds will not be given in these instances. 
Do you accept returns and exchanges? 

I will gladly accept returns and exchanges on all items except for gift cards and earrings (due to hygiene reasons). 

You must:

  • Contact me within 14 days of delivery
  • Post items back to me within 30 days of delivery

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

For items that arrive damaged or defective, please send a photograph, along with your order number to hausofthedead@outlook.com, where a resolution will then be offered.