FREE SHIPPING: UK £30+ / INT £50+

FAQs

What is your jewellery made of?
Unless stated otherwise, our jewellery is costume and is therefore made from silver plated alloys. Where a piece is made of stainless steel, it will be clearly listed in the description as such.
Jewellery Care
Please remove your jewellery when you wash your hands, shower or bathe and avoid contact with harsh chemicals (such as soap, lotion and chlorine) as these can all cause damage to the jewellery.
 
Will your rings turn my skin green? 
When rings turns your skin green, it's either because of a chemical reaction between the acids in your skin and the metal of the ring, or because of a reaction with another substance on your skin, such as lotion, and the metal of the ring. The colour is not harmful, though if you experience a rash or other sensitivities, then you should stop wearing the jewellery. To prevent staining of the skin, you can coat the inside of the ring with clear nail polish. If this still concerns you, then we would suggest choosing Stainless Steel jewellery where possible, as this is the least likely to stain your skin. Even Sterling Silver can stain your skin black because of the reactions outlined above. This is not a fault with the jewellery and refunds will not be given in these instances. 
How much is P&P? 
As we have expanded our business to sell larger items, shipping will be offered at different rates, which are relative to the P&P costs for us as a business. 
Jewellery and Small Homeware Items
UK:
  • £2.99 (1st Class & Signed For) 
  • FREE with £30+ spend (1st Class & Signed For) 
Europe:
  • £3.50 (Standard International) 
  • £9.99 (Tracked & Signed For)*
  • FREE with £50+ spend (Standard International) 
  • £4 with £50+ spend (Tracking Upgrade) 

Rest of the world:

  • £4.50 (Standard International) 
  • £9.99 (Tracked & Signed For)
  • FREE with £50+ spend (Standard International) 
  • £4 with £50+ spend (Tracking Upgrade) 

Prints 

UK: FREE shipping

Rest of the world: £1.50

Larger Homeware Items

UK:

  • £4.99 (1st Class & Signed For)
  • FREE with £30+ spend (1st Class & Signed For)

EU:

  • £5.99 (Standard International)
  • £9.99 (International Tracked & Signed For)
  • £4 with £50+ spend (Tracked & Signed For) 

Rest of the world:

  • £6.99 (Standard International)
  • £9.99 (International Tracked & Signed For)
  • £4 with £50+ spend (Tracked & Signed For Upgrade)

Please note: you will NOT receive a tracking number if you select Standard Shipping. If you want a tracking number, then please select one of our Tracking options or add ons. 

When will I receive my order? 

*PLEASE READ COVID-19 UPDATE, AS THE BELOW TIMESCALES ARE A GUIDE FOR NORMAL SERVICES*

My time needed to dispatch an order is 3-5 working days. Once your order has been dispatched, the estimated delivery times are as follows:

UK orders

  • 1-2 working days

International orders

  • 7-28 working days

International orders can be held up by customs, so this is just an estimate. If you've not received your order within 28 days, then please contact me via email, Facebook messenger or DM on Instagram. The latter two are the quickest options. 

Please note: buyers are responsible for any customs and import taxes that may apply. These vary for different countries, so please check before ordering. 

Do you accept returns and exchanges? 

I will gladly accept returns and exchanges on all items except for gift cards and earrings (due to hygiene reasons).

You must:

  • Contact me within 14 days of delivery
  • Post items back to me within 30 days of delivery

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

For items that arrive damaged or defective, please send a photograph, along with your order number to hausofthedead@outlook.com, where a resolution will thenbe offered.